Functional Consultant

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Location: Bangalore

About Us:

At Smart Food Safe, we are at the forefront of developing cutting-edge SAAS solutions for Quality Management Software. Our mission is to empower businesses with innovative tools that enhance quality, streamline processes, and drive operational excellence. We are seeking a skilled Business Analyst to join our dynamic team and play a crucial role in shaping the future of our products.

Role Overview:

This is a full-time role as a Functional Consultant: Food Safety Software Implementation. The Functional Consultant will be responsible for day-to-day project work, including understanding customer requirements for the software, configuring the software to meet these requirements, and training the customers on its use. The Functional Consultant will work closely with customers, project managers, and other team members to ensure successful implementation of the software.

Key Responsibilities:

1. Requirements Gathering & Analysis:

⇒ Engage with customers to gather and understand their specific food safety requirements and objectives.

⇒ Analyze customer business processes to identify how the software can be configured to optimize their operations.

2. Software Configuration:

⇒ Configure and customize the food safety software according to the customer’s requirements.

⇒ Ensure all software functionalities align with food safety regulations and standards.

3. Implementation & Project Execution:

⇒ Assist in managing the end-to-end software implementation process, ensuring timely and successful delivery.

⇒ Collaborate with project managers, technical teams, and customers to deliver solutions within project timelines.

4. Customer Training & Support:

⇒ Conduct training sessions to educate customers on how to effectively use the software.

⇒ Provide ongoing support and troubleshooting to resolve any issues or concerns post-implementation.

Consulting & Advisory Services:

⇒ Serve as a trusted advisor, offering insights and recommendations to improve the customer’s food safety processes through software solutions.

⇒ Ensure customers are aligned with best practices in food safety and quality management.

Documentation & Reporting:

⇒ Document all processes, configurations, and customer interactions for future reference and audits.

⇒ Generate reports on project progress, milestones, and key deliverables for both internal and customer review.

Continuous Improvement:

⇒ Identify areas for improvement in both the software implementation process and customer business processes.

⇒ Stay updated on industry trends, food safety regulations, and software advancements to provide informed guidance.

What We Offer:

⇒ Competitive salary and benefits package.
⇒ Opportunities for professional growth and development.
⇒ A collaborative and innovative work environment.
⇒ Flexible work arrangements.

Required Skills and Qualification:

⇒ Knowledge of Software Implementation.

⇒ Analytical Skills, Business Process, and Consulting skills.

⇒ Excellent Communication skills, both written and verbal.

⇒ Experience in Business Process Analysis.

⇒ Ability to work independently and as part of a team.

⇒Strong problem-solving and critical-thinking abilities.

⇒ Bachelor’s degree in Business Administration, Computer Science, Food Science or related field.

Shape your future story with US